Three reasons to claim a delayed flight

Rate this post

Due to the high amount of flights that are carried out every day, it is normal that you can suffer any delay in your flight. However, have you claimed your passenger rights? Throughout this post, we will explain why you have to claim the airline, how to do it step by step and what compensation for the delay of the flight you can get in return. Let’s get started.

3 reasons to claim a delayed flight

Your flight’s been delayed and you don’t know what to do? Very easy: claim. And why? Because you will get:

  • Compensation for expenses made due to the delayed flight, such as those carried out by accommodation, maintenance, telephone calls …
  • Compensations that can reach €600, depending on your case.
  • Reimbursement of your ticket as long as certain requirements are given.

How to claim a delayed flight

To claim for cancelled flights, follow these steps:

    • First: you can make it through the claims sheets that airlines must have available at the information desks or ticket points at the airports, or make it directly from Legalbono. The complaint must be directed directly to the customer service department. You can do it either by letter or by electronic means if the company has them. Here you have the list of customer services of airlines, so that it is easier to locate where you have to send the claim.


    • Secondly: if you do not receive an answer or the claim is rejected, you must make a claim to AESA. On its website you will find the details of where to send the claim.

      Important: To claim a delayed flight, it is of great importance that you never get rid of the plane ticket. Also save the boarding pass if you have obtained it. We also recommend you to keep any invoice, ticket or proof of payment of all kinds, as accommodation, phone calls … Attach a copy of everything you have on the first claim. If that claim is rejected, attach it again in the second claim.


  • Thirdly: if the AESA report is favorable to you but the airline does not attend it, you can go to court. In that case, AESA’s favorable report will be of great help to you.

“If you decide to go to the judicial way, from Legalbono we provide the lawyer that best suits your needs”

How much is the compensation for the delayed flight?

In order to qualify for a compensation for a delayed flight, it is an essential requierement that the airline that operated the affected flight is headquartered in a Member State of the European Union. If not, the affected flight must have left from an airport in the EU. In any case, at least one of the two airports, departure or destination, of the affected flight must be in EU territory.If the delay lasts longer than 3 hours, you have the right to compensation:

  • €250 for flights between 0 and 1,500 km of distance, 
  • €400 between 1,500 and 3,000 km 
  • and €600 when the distance is greater than 3,500 km.

In addition, the airline is obliged to provide you with food assistance, accommodation (if the departure is postponed until the following day) and an alternative transport to take you to the destination. If the delay of your flight is more than 5 hours, you have the right to obtain the full refund of your ticket. It will not take more than 7 days once requested.

Start your claim Now!