How to claim problems with my flight to an airline
Thanks to the emergence of low-cost airlines, flying in airplane has gone from being a luxury to be in the order of the day. Thousands and thousands of travelers choose this means of transport to start their holidays. However, air travel is not free of incidents.
Flights delayed, loss of baggage, ‘overbooking’ or cancellations of flights at the last minute are unpleasant surprises and, at the same time, the most common ones that we suffer when we take a flight.
Therefore, it’s important to know our rights as consumers and enforce them when we suffer any of these incidents. These rights are collected both in European Union rules and international conventions, and are mandatory for airlines.
How can you make them worth? Through the claims.
We know that it is easier to tell it than to do so. That is why, at the end of this post we will offer you a method, quick and easy to make your own claim for flight compensation.
Throughout this post we will address:
- What are your passenger rights.
- What you can do with this type of situations.
- How to make your own claim to an airline
Know your passenger rights
Thanks to the legislation of the European Union, our air passenger rights are guaranteed. Your passenger rights are:
- Right to information about your rights in terms of compensation and assistance.
- Right to assistance. Depending on the severity of the case, it can range from food and soft drinks to free hosting.
- Right to repayment in delays of more than 5 hours
- Right to refund flight cancellations or shipment refusals.
- Right to particular attention to passengers with a disability or reduced mobility.
- Right to compensation for loss of luggage
- Right to compensation for delayed baggage
What can I do with this type of situations?
The first thing you have to do is not to get rid of the plane ticket, as it is your legal contract with the carrier. In the same way, keep the boarding card if you have it. This means the acceptance of your seat on the plane by the airline.
Also it is recommended to keep any invoice, ticket or proof of payment of all kinds, whether is support, accommodation, call by phone…
Finally, ask to your airline a flight delay certificate if this is the case. This document certifies that a flight has arrived or has come late.
Keeping this documentation can be crucial when it comes to assert your passenger rights.
The second thing you have to do is fill out and file a complaint to the airline to get your compensation. This can be settled amicably if the company accepts its responsibility and offers you a compensation. Otherwise, you must go to the courts.
How can I make my own claim to the airline?
Making a claim can be a tedious and confusing process especially if you don’t have the right skills.
Luckily, there is a method to make your own claim to an airline online from the comfort of the sofa of your house. The only thing you need to do is answer a few questions and the document will be generated in front of your eyes. Once it’s finished, it will be at your disposal and will be sent to the airline in question for processing.
Ready to find out? Click on the button below and make your claim now!